Shell Energy Contact Number for Customer Support

Shell Energy is a leading energy provider, committed to providing its customers with exceptional service and support. Whether you have questions regarding your account, need assistance with billing or payments, or have technical issues, the Shell Energy customer support team is always available to help.

The Shell Energy contact number is an essential resource for customers seeking prompt help and assistance. By dialing this number, you will be connected directly with the customer support team, who will work tirelessly to address your concerns.

It’s important to note that the Shell Energy contact number is designed exclusively for customer support and should not be used for sales or marketing purposes. To ensure efficient communication with the customer support team, kindly have your account details and relevant information ready before making the call.

If you’re looking for Shell Energy’s contact number, helpline, or customer service support, you’ve come to the right place. Keep reading to learn more about how to contact the company and their customer support capabilities.

Key Takeaways

  • ‘Shell Energy contact number’ is the primary means of accessing customer support for the company
  • Having relevant information ready before calling ensures efficient communication
  • Customers can contact Shell Energy for billing, account management, and technical support issues
  • The customer support team at Shell Energy strives to provide excellent service and resolve issues in a timely manner

Contacting Shell Energy Customer Support

When reaching out to Shell Energy customer support, it is essential to have accurate and up-to-date contact details. They offer different ways of getting in touch, including phone, email, and post. The following table shows their contact details:

Contact Method Contact Details Availability
Phone 0330 094 5800 Monday to Friday, 8 am to 6:30 pm, Saturday, 9 am to 4 pm
Email [email protected] 24/7
Post PO Box 6363, Coventry, CV3 9LR 24/7
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Customers of Shell Energy can contact them by phone, email or post to resolve their queries and concerns. For urgent matters, the phone is the quickest way to seek support and get a prompt resolution. Shell Energy customer service team is available Monday to Friday, 8 am to 6:30 pm, and Saturday, 9 am to 4 pm. When calling, it is essential to have all necessary information ready, such as your account number, name, and contact details.

If the matter is not urgent, sending an email or post can be a good option. The customer service team aims to respond to emails within 24 hours and 2-3 working days for post. Regardless of the method you choose, Shell Energy’s customer support team strives to provide quality service and assistance to ensure your queries get resolved efficiently.

shell energy contact details

Shell Energy Customer Service and Support

Shell Energy provides outstanding customer service and support to all its customers. Their customer support team is always available to help with various queries and concerns.

Their team specializes in handling billing inquiries, account management, and technical support. They make sure that all your issues are resolved in a timely and professional manner, providing you with a seamless experience.

If you require any assistance, you can contact the Shell Energy customer service team using the contact number provided in Section 1 or check their website for further information.

Account Management

Shell Energy offers a user-friendly online platform where you can manage your account with ease. You can also use their customer support service to get assistance with opening and closing an account, updating account information, and setting up direct debit payments. Their support team will ensure that your account management is hassle-free.

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Billing Inquiries

Shell Energy’s billing process is transparent and easy to understand. If you have any billing-related queries, their customer service team will guide you through the process, explain the bill items, and assist you in resolving any issues. They aim to provide clear and comprehensive billing information to all customers, ensuring there are no discrepancies or misunderstandings.

Technical Support

Shell Energy also provides technical support to its customers, ensuring their energy services are uninterrupted. Their technical support team can help you with any technical issues, including smart meter installations and troubleshooting any network or connectivity problems. They aim to resolve these issues as soon as possible, so you can enjoy uninterrupted energy services.

Shell Energy Customer Service

“Our customer support team is dedicated to providing you with the best possible service. We are always here to assist you with any queries or concerns you may have.”


In conclusion, it is crucial to note the importance of utilizing the official Shell Energy contact number and customer support channels. By doing so, customers can access prompt assistance from the company’s knowledgeable support team, who are capable of addressing a range of queries and concerns. Whether it’s account management, billing inquiries, or technical support, Shell Energy’s customer service team is committed to providing timely and effective solutions.

Furthermore, this article has provided readers with the essential information needed to contact Shell Energy’s customer support team, including their phone number and other contact details. It also discussed the different ways to reach out to the company and what information to have ready when doing so.

Overall, by following this guide and using the official Shell Energy contact channels, customers can receive the support they need quickly and efficiently.

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What is the Shell Energy contact number for customer support?

The Shell Energy contact number for customer support is 0800 051 0632. This helpline is available from Monday to Friday, 8 am to 6:30 pm, and on Saturdays from 9 am to 4 pm. Please note that these hours may be subject to change, so it’s always a good idea to check the Shell Energy website for the most up-to-date information.

How can I contact Shell Energy’s customer support team?

Besides the contact number mentioned above, you can also reach out to Shell Energy’s customer support team by email or post. For email enquiries, you can send your message to [email protected]. If you prefer to communicate via post, you can write to Shell Energy at Shell Energy, PO Box 6363, Coventry, CV3 9LR. Remember to include all relevant details so that the team can assist you effectively.

What services can I seek customer support from Shell Energy for?

Shell Energy offers customer support for various services, including billing inquiries, account management, and technical support. Whether you have questions about your energy bill, need assistance with managing your account online, or require technical help with smart meters or other devices, the customer support team is there to provide assistance and guidance.

How does Shell Energy strive to provide excellent customer service and support?

Shell Energy is committed to delivering top-notch customer service and support. They aim to resolve queries and concerns in a timely manner, ensuring customer satisfaction. The support team undergoes regular training to stay up-to-date with the latest industry knowledge and best practices, enabling them to address a wide range of customer needs effectively. Shell Energy also encourages customers to provide feedback and suggestions to further improve their service.

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